Frequently Asked Questions
Processing Time
Orders ship within 1–3 business days.
Shipping
Standard delivery takes 3–5 business days.
Returns
Contact us with three (3) calendar days of product delivery to receive a Return Authorization (RA) code. Product must be received by JTJLuxuryHair within seven (7) calendar days after RA code is issued. Hair must be unused, unopened and in same packaging for exchange only eligibility. Return shipping costs is at purchaser’s expense.
How many bundles do I need?
10–16" → 2–3 bundles
18–24" → 3 bundles
26"+ → 4 bundles
Can hair be colored?
Yes. Our virgin hair can be professionally colored or bleached.