Terms of service

1. About the Website

The terms “JTJ Luxury Hair,” “us,” and “we” refer to the owner of the website, Ltd, a U.S.-registered company. The term “you” refers to the user or viewer of the website.

2. Eligibility

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under applicable law, you must:

  • Be aged 18 or older;

  • Register on the Site, where required; and

  • Be the holder of a valid payment method, including a debit or credit card, cheque, or PayPal account.

3. Language

This contract shall be concluded in English.

4. Prices

All prices indicated for products available via the Site are in United States Dollars.

5. Product Descriptions

We will take all reasonable care to ensure that all details, descriptions, images, and prices of products appearing on the Site are correct at the time the relevant information is entered into the system. However, to the extent permitted by applicable law, we do not warrant that product descriptions, colours, or other content available on the Site are accurate, complete, reliable, current, or error-free.

Although we aim to keep the Site as up to date as possible, the information, including product descriptions, appearing on the Site at a particular time may not always reflect the product exactly at the moment you place an order.

We cannot confirm the price of a product until your order is accepted in accordance with our Placing an Order and Order Acceptance policy. Please see Section 7 below.

6. Purchase-Related Policies

The products and services available on the Site, and any samples thereof that we may provide to you, are for personal use only. You may not sell or resell any of the products, services, or samples.

We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in a violation of these Terms and Conditions.

7. Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of instructions on the Site. You will have the opportunity to review your proposed order and confirm or correct it before finally placing your order.

You place your order request for goods from the Site by clicking the “Proceed to Checkout” and “Continue” buttons at the end of the online order process.

Once you have placed your order, we will send you an email acknowledgement providing details and the value of your order, including payment information where applicable. This acknowledgement does not constitute acceptance of your order.

Unless we have notified you that we do not accept your order, or you have cancelled your order in accordance with the applicable cancellation policy, our acceptance of your order and the completion of the contract between you and us will take place when we dispatch the goods ordered by you.

To cancel an order after it has been dispatched, you will need to follow our applicable returns policy and procedure.

If you require an invoice, please contact Customer Service at customerservice@jtjluxuryhair.com.

We may not accept your order if:

  • An item you have ordered is out of stock;

  • We are unable to obtain authorization for your payment;

  • We suspect fraudulent activity or a violation of these Terms and Conditions; or

  • We identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone.

8. Payment

You may pay using any of the methods specified in the payment section of the Site.

You confirm that any PayPal account, credit card, or debit card used to make a purchase is yours or that you are authorized to use it.

All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not authorize payment to us for any reason, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery.

9. Title to Goods

We will retain legal ownership of the goods until full payment has been made by you and such payment has been received by us.

Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

10. Risk of Loss

Risk in the goods will pass to you only upon delivery to you.

11. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process.

Orders may be delivered in one or more parts.

We do not accept liability for delayed delivery caused by a third party or circumstances beyond our reasonable control.

12. Acceptance of Goods

Upon receipt, you must inspect the goods.

You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or return the goods in accordance with our Returns Policy and Procedure.

If no such action is taken, we may not be obliged to accept a rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received your entire order as detailed in the order confirmation email, please contact Customer Service at customerservice@jtjluxuryhair.com.

13. Intellectual Property

All content available on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, software, and the compilation thereof (collectively, the “Content”), is the property of JTJ Luxury Hair or its licensors and is protected by applicable intellectual property laws.

The trademarks, logos, and service marks displayed on the Site (collectively, the “Trademarks”) are registered or unregistered marks of JTJ Luxury Hair or their respective owners.

Except as set forth in the limited licence in Section 14 below, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without prior written consent.

14. Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site.

This limited licence does not include the right to:

  • Frame or utilize framing techniques to enclose the Site or any portion thereof;

  • Modify or download the Site or its contents, except for caching or as necessary to view content;

  • Make any use of the Site or its Content other than for personal use;

  • Create any derivative work based upon the Site or its Content;

  • Collect account information for the benefit of another party;

  • Use meta tags or any other “hidden text” utilizing our name or Trademarks; or

  • Use software robots, spiders, crawlers, or similar data-gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only.

A website that links to our Site:

  • May link to, but may not replicate, our Content;

  • May not imply that we are endorsing such website or its services or products;

  • May not misrepresent its relationship with us;

  • May not contain content that could be construed as distasteful, obscene, offensive, or controversial and must contain only content that is lawful and appropriate;

  • May not portray us or our products or services in a false, misleading, derogatory, offensive, or objectionable manner;

  • May not use any Trademark without our express written permission; and

  • May not link to any page of the Site other than the home page without permission.

We may, in our sole discretion, request that you remove any link to the Site. Upon receipt of such a request, you must immediately remove the link.

Any unauthorized use of the Site terminates the limited licence set forth in this Section without prejudice to any other remedy available under applicable law.

15. Your Obligations and Responsibilities

When accessing or using the Site, you must comply with these Terms and Conditions and any special warnings or instructions posted on the Site.

You must act in accordance with applicable law, custom, and good faith.

You may not make any change or alteration to the Site, its Content, or services, or impair in any way the integrity or operation of the Site.

Without limiting any other provision of these Terms and Conditions, if you negligently or wilfully default in any of your obligations under these Terms and Conditions, you may be liable for losses and damages caused to us, our affiliates, partners, or licensors.

16. Your Account

You warrant that the personal information you provide when registering as a customer is true, accurate, and current in all respects.

You are responsible for ensuring that the personal information you provide to us remains up to date. If your information changes, please notify us by contacting Customer Service at customerservice@jtjluxuryhair.com. Where available, you may also update your details through the “My Account” page.

You are responsible for maintaining the confidentiality of your account and password and for taking reasonable measures to prevent unauthorized access to your account.

You agree to accept responsibility for all activities that occur under your account or password.

If you believe that your password has become known to another person or may be used in an unauthorized manner, you should contact us immediately.

If you forget your password, you may request a password reset using the email address associated with your account.

Your account may be cancelled at any time by contacting Customer Service.

You agree not to impersonate another person or entity or use a false name or a name that you are not authorized to use.

We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we determine, in our sole discretion, that doing so is in our best interests.

17. Third-Party Links

We are not responsible for the content of any off-Site pages or other websites linked to or from the Site.

Links appearing on the Site are provided for convenience only and do not constitute an endorsement by us, our affiliates, or our partners of the referenced content, product, service, or supplier.

Your use of links to or from off-Site pages or other websites is at your own risk.

We do not examine or evaluate, and do not warrant the offerings of, off-Site pages or other websites linked to or from the Site. We assume no responsibility or liability for the actions, content, products, or services of such websites.

You should carefully review the terms, conditions, and policies of any third-party website you visit.

18. Submissions

It is our policy to decline unsolicited suggestions and ideas.

Any solicited or unsolicited enquiries, feedback, suggestions, ideas, or other information you provide to us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential.

Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display the Submission in any form, media, or technology, whether now known or developed in the future.

You acknowledge that your Submission may not be returned and that we may use your Submission, and any ideas, concepts, or know-how contained therein, for any purpose, including developing, manufacturing, distributing, and marketing products.

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission.

You further represent and warrant that the Submission does not contain:

  • Software viruses;

  • Commercial solicitation;

  • Chain letters;

  • Mass mailings;

  • Spam; or

  • Any other harmful or unlawful material.

You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission.

You agree to indemnify us against claims arising from or in connection with your claimed rights in any Submission.

19. Representations and Warranties; Limitation of Liability

THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE OR THESE TERMS AND CONDITIONS, INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE OR LIABLE FOR:

  • Interruption of business;

  • Access delays or interruptions to the Site;

  • Data non-delivery, mis-delivery, corruption, destruction, or modification;

  • Loss or damage resulting from dealings with or the presence of third-party links on the Site;

  • Computer viruses, system failures, or malfunctions occurring in connection with your use of the Site;

  • Inaccuracies, omissions, or misleading, false, or deceptive statements in the Content; or

  • Events beyond our reasonable control.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, RELATED TO THE SITE, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, INCLUDING NEGLIGENCE, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE GREATER OF THE AMOUNT PAID BY YOU FOR THE GOODS GIVING RISE TO THE CLAIM OR THE MINIMUM AMOUNT REQUIRED BY APPLICABLE LAW.

Some jurisdictions do not allow certain exclusions or limitations of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

20. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any losses, damages, costs, or expenses, including reasonable attorneys’ fees, resulting from any third-party claim, action, or demand arising from your use of the Site.

You also agree to indemnify us for losses, damages, or costs resulting from your use of software robots, spiders, crawlers, or similar data-gathering and extraction tools, or any other action that imposes an unreasonable burden or load on our infrastructure.

21. Complaints

If you wish to make a complaint regarding any matter relating to goods purchased from us, please contact Customer Service at:

customerservice@jtjluxuryhair.com

22. Disputes

Your use of this website and any purchase of goods from JTJ Luxury Hair shall be governed by applicable law.

Any disputes arising in connection with your use of the Site or purchase of goods will be handled in accordance with applicable laws and the relevant jurisdiction.

23. General

You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy and any other policies referenced on the Site, constitute the complete agreement between you and us concerning your use of or purchases from the Site and supersede all prior proposals, agreements, or communications.

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the updated version on the Site.

Any changes will become effective upon posting unless otherwise stated. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.

We may, with or without prior notice, terminate any of the rights granted under these Terms and Conditions.

Nothing contained in these Terms and Conditions shall be construed as creating an agency, partnership, employment relationship, or other form of joint enterprise between you and us.

Our failure to enforce any provision of these Terms and Conditions shall not affect our right to enforce that provision at a later time.

No waiver of any breach shall be considered a waiver of any subsequent breach.

The rights and remedies provided under these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law.

If any provision of these Terms and Conditions is found to be unenforceable or invalid under applicable law, that provision shall be modified or replaced to the extent necessary, and the remaining provisions shall remain in full force and effect.

If you have any questions regarding these Terms and Conditions, please contact us at:

customerservice@jtjluxuryhair.com